VERIFI In-Cab-Display
Summary: VERIFI’s in-transit concrete management system fully automates the concrete, from the moment it is loaded, until it is poured at the job site. We needed an in-cab-display system to communicate with the driver what was happening with the concrete load.
Roles and responsibilities: UX Research and UX/UI Design
Early development:
From the ICDs early development days, it was clunky, unusable, and had many accessibility issues. I was brought on to make this display more engaging, intuitive, and inviting before it was to be sent out on the market.
“I hated driving at night with the verifi machine on. I would put a blanket over it because it was blinding.”
Field Observations:
Part of the research for this product, I got to ride along inside the concrete trucks and interview the drivers about the product. Most of the complaints that I heard from the drivers was the display being too bright. The original VERIFI system had only one brightness and it would actually blind some drivers at night. This led me to believe it beneficial to put in a brightness adjustment in the settings, but to also give the drivers the option of a light mode and a dark mode. This made it much easier on the drivers especially if they were hauling concrete late at night.
Wireframes:
One of the first steps of this redesign was to create some wireframes. Since this product was going to be fully automated, I had to edit down and simplify a lot of the designs. There were lots of buttons and functions that did not need to be displayed, especially while the vehicle was in motion. While designing this software, I had to keep in mind that once the truck was in motion, it would be illegal for the driver to interact with the tablet and could otherwise cause an accident.
User Flows:
This part of the process was the most tedious. I created all of these user flows for the in-cab-display with the collaboration of my entire team. I had to account for every possible scenario that could have happened, and with this particular product there were a lot of different scenarios. Some buttons had to disappear while the truck was in motion, and the platform would change entirely if temperatures were below freezing.
Prototype:
The prototype of the VERIFI in-cab-display was mainly in a dark mode with the branded VERIFI blue color. I had to show in the prototype a lot of the different conditions, like if something was wrong the value would turn red, or if it was in below freezing mode, it would display the snowflake and change colors. There are other conditionals that would change the platforms color. If the load is completely managed it will turn green, if the load was too small it would turn orange, and if the system wasn’t reading a load, it would turn light grey.
Conclusion:
VERIFI design process was completed and handed off to developers for further construction. When I left the project, VERIFI had been uploaded to the Google play store and is available now.